Everything You Need to Know
Our returns policy allows us to protect ourselves against false claims. Please send a photograph of the faulty product to firstname.lastname@example.org
When processing a return, please do not take offence if we ask multiple questions when processing the refund. This is simply to allow us to discover the issue and ensure it doesn't happen again.
If a parcel has been tracked and states that the parcel has been signed for, please double check none of your neighbours have signed for the delivery. If the parcel has been recorded as signed, we will not replace or refund it unless there are exceptional circumstances.
If the parcel has had the maximum delivery attempts made and has been returned to us, you will be solely responsible for the cost of re-delivery. If you do not want the parcel redelivered, we will return the cost of the items but NOT the cost of the postage.
Any products returned to us must be sealed and in the condition they arrived in. Please be patient and allow us to process the refund which can take up to 14 days from when we receive the return to the money being back in your bank.
We want to ensure that we have the best customer service possible! If you have a question related to returns that hasn't been covered here, do not hesitate to message us via this link.